Customer help
FAQ
Quick answers before you place an order.
Ordering
Do I need an account to order?
No. You can checkout as a guest and track the order using your order number with the email or WhatsApp number used at checkout.
Can I choose product variants?
Yes. Product pages show available variants such as size, color, or other options before adding to cart.
Payment
What happens after checkout?
You will receive an order record and payment instructions based on the enabled payment method.
Can I submit payment proof?
Yes. If manual payment is enabled, you can submit the payment reference or proof from the order tracking page.
Tracking
How do I track my order?
Use the Track page and enter the order number together with the email or WhatsApp number used at checkout.